REFUND & RETURN POLICY
30-Day Return/Exchange Policy:
To ensure that each customer can enjoy a pleasant shopping without worries, we support 30 days easy return for exchange hair or refund. If you want to return/exchange for some reasons, or have any request about hair, please learn our return policy and contact customerqiyu@outlook.com.com to serve you.
We gladly accept returns on all eligible products!
A product eligible for return or exchange includes all products that meet the following criteria:
1. Packaging and product are not altered in any way.
2. Hair must not be shaken out or brushed.
3. Product has not been worn (except for trying on).
4. Odor-Free (Any odors on the product will render the product ineligible for return or exchange).
5. Tags and original packaging are intact.
6. Item and / or packaging is not damaged in any way.
7. Request for Return or Exchange is made within 30 days of receipt of merchandise.
Note: Sale items are final sales in which we do not offer refunds or exchanges.
Refund/ Exchange Time:
Returns will be refunded to the original form of payment within 1-3 business days after we receive your return. Please allow 2-3 business days after your return is received at our Returns Center for processing.
If there has very short time that you want the refund/ exchange, please contact our email, our customer service will communicate to help you try to get faster speed.
DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option, because NATURALTOPPER.STORE will not be responsible for lost returns.
If the quality issue exists,NATURALTOPPER.STORE will take the cost of return shipping.
MAY I RETURN MY LILY HAIR PRODUCTS WITHOUT CONTACTING YOU OR GETTING AN RMA?
There is no doubt that you must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair products were brand new. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
HOW MAY I CONTACT YOU?
You may contact us by e-mail at customerqiyu@outlook.com. The NATUALTOPPER.STORE Support team operates seven days a week, 24 hours a day. We always guarantee a response within 12 hours and will be happy to help you!
Order Cancelling:
We can cancel the order for you if you contact us in time after your purchase. If the item was shipped already, we could not cancel the order anymore. We will help you with the return after you receive the hair.
Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: customerqiyu@outlook.com. We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers.